Cancellations, Returns & Exchanges

Each tee is customized just for you, so you have only 2 hours after purchase to adjust your informations. After the shirt is processed, there are no returns or cancellation requests accepted. This tee is made specifically for you and reflects your unique style.

If you provide an incorrect address, we will offer support by reprinting, but we are not obligated to reship for free, you will be responsible for covering the reshipping fee.

Can I cancel or change my order?

We try to start production of all orders as soon as possible. Depending on when your order was placed, cancellation may be possible if production has not yet begun.

Please CONTACT US at: support@histozing.com to check if changes or cancellations are possible. You have a window of 2 hours after purchase to initiate a cancellation.

 

How can I return the items?

Please CONTACT US at: support@histozing.com for any items that arrived damaged, defective or the wrong item arrived, including a photo of the item.

We'll arrange for a replacement item to be sent to you as soon as possible. Please do not return items to us without authorization from support first.

You must cover all return shipping costs to our return warehouse.

How to Exchange

To process any exchanges please contact us at: support@histozing.com

State in the message:

  • Exchange - If you wish to exchange, tell us which item(s) you would like to receive in your exchange order - item name and color you would like to receive. This way we will be able to process the exchange correctly.

Once the product is received please allow 3-5 business days for your return to be processed.

 

My item looks different from the online listing

We make every effort to accurately represent all designs and products, though some listings make use of life-like renderings instead of photos to show how the item will look.

You may have an item that is showing a defect, please take a few photos and send them to our support team for review, along with your order ID.

If the T-shirt is damaged, kindly email us proof (images or videos) of the issue within 15 days of receiving the order. After this timeframe, we will not be liable for resolving the problem. Upon inspection, if the T-shirt is found to be faulty, we will happily resend it to you at no additional cost.

Returned-to-Sender & Refused Packages

  • This can happen if (1) an address is invalid or missing information, (2) the carrier is unable to deliver your package, or (3) the order is refused by the customer at the time of delivery.
  • We are unable to make changes to orders once they have been placed in our system. To ensure that your package is properly delivered, make sure that your address is entered correctly and includes all relevant information. The use of correct abbreviations, street numbers, building or apartment numbers, and route information (if applicable) are critical to ensuring delivery.
  • We do not take responsibility for lost, misplaced, or incorrectly delivered shipments if the address information provided is incorrect at the time of purchase.